Returns Policy

Return & Replacement Policy

⚠️ IMPORTANT: Unboxing Video is Mandatory To claim a return or refund, you MUST record a clear video while opening the package for the first time.

• The video must be continuous (no cuts/edits).
• No Unboxing Video = No Return/Refund.

1. Timeframe for Reporting

• You must report any issues to us within 24 hours of receiving the delivery.
• Complaints made after 24 hours will not be accepted.

2. When Can You Return an Item? (Valid Reasons) We WILL accept returns or replacements if:

• The product is damaged or broken upon arrival.
• The product is not working (technical fault).
• You received the wrong product (different from what you ordered).
• Proof: The unboxing video must clearly show the damage or wrong item.

3. When Can You NOT Return an Item? We WILL NOT accept returns if:

• You simply changed your mind.
• You do not like the color or design after seeing the physical product.
• The damage was caused by your mishandling or misuse.

4. How to Claim a Return

1. Check the product immediately upon delivery.
2. Send your Order ID and the Unboxing Video to our customer support.
3. Once we verify the issue from the video, we will arrange for an exchange or refund.